Shipping policy

   

Shipping Policy

Last updated: 2026/01/07

This Shipping Policy explains how orders are produced and delivered when you purchase physical products from our website.

All products are made on demand. We do not hold inventory.

1. Production Method

All products are printed and manufactured on demand after an order is placed.

Production is handled by trusted third-party manufacturing partners, including Gelato, who produce items as close as possible to the delivery location in order to reduce delivery times and environmental impact.

Because products are made to order:

  • production begins only after payment is confirmed,

  • changes or cancellations may not be possible once production has started.

2. Production Time

Production times vary depending on the product type and destination.

Typical production times are:

  • 2–5 business days for most printed products.

Production times are estimates and may vary during peak periods.

3. Shipping Time

Once production is completed, orders are shipped using local or international carriers depending on the destination.

Estimated shipping times:

  • Domestic (within the same region as production): 2–7 business days

  • International: 5–15 business days

Shipping times are estimates and are not guaranteed.

4. Shipping Destinations

We ship internationally to most countries.

In some cases, shipping to certain destinations may not be available due to carrier restrictions, local regulations, or logistical limitations.

5. Shipping Costs

Shipping costs are calculated at checkout based on:

  • product type,

  • destination,

  • shipping method selected.

Any applicable customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated.

6. Order Tracking

When available, tracking information will be provided once the order has been shipped.

Tracking updates depend on the carrier and may not be immediately visible.

7. Delays and Delivery Issues

Delivery times may be affected by factors outside our control, including:

  • customs processing,

  • carrier delays,

  • weather conditions,

  • peak shipping periods.

We are not responsible for delays caused by carriers or customs authorities, but we will assist you in tracking and resolving delivery issues where possible.

8. Incorrect Address

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned or delayed due to an incorrect or incomplete address, additional shipping fees may apply.

9. Damaged or Lost Packages

If your order arrives damaged, or if a package appears to be lost, please contact us within [X] days of delivery (or expected delivery) and provide:

  • your order number,

  • a description of the issue,

  • photos where applicable.

We will review the case and, if eligible, arrange a replacement or refund in accordance with our Refund Policy.

10. Contact

For any shipping-related questions, please contact us at:
[your contact email]